FunctionFreelin-Wade specializes in manufacturing small diameter, plastic tubing. We sell to a wide variety of customers in industries such as electronic component and equipment manufacturers, medical, food and beverage, fluid power, chemical manufacturing, water & waste treatment, aerospace, automotive, industrial and construction. We also strive to serve unique markets requiring a specialty product customized for their needs. See our segment from, “World’s Greatest…” here http://www.freelin-wade.com/videos.htm
Freelin-Wade offers a competitive salary, comprehensive medical and dental insurance, vacation, sick, and holiday pay, life insurance, tuition reimbursement, and a 401(k) with Company match. Our greatest benefit is the reputation and respect we enjoy with suppliers, employees and customers. This is proven through employee loyalty in tenure which results in extensive expertise of our products, processes and service.
PRIMARY PURPOSE – The Account Manager position serves as the primary point of contact to distributors and end user customers for technical product information, application assistance, and quotations. This position also gathers information regarding market conditions and trends, product development, and competitors. Some limited travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take incoming calls from customers requiring technical and other information.
- Process customer inquiries within established department standards.
- Provide information to customers in oral and/or written form concerning product information, product performance, pricing, stock availability, order status and changes, in accordance with company service standards.
- Appropriately refer prospective customers to a distributor when indicated following established company guidelines.
- Resolve customer problems with orders, invoices, or product. Determine cause and recommend best solution.
- Respond to customer requests for quotations of custom products. Gathers pertinent information, calculate appropriate price following predetermined calculations and factoring in market conditions and then communicate final quote to customer and answer questions or provide additional information.
- Complete proper documentation for product returns or billing corrections and forward to proper department for processing.
- Prepare sample requests.
- Work closely with other team members to ensure that all customer communications are properly and appropriately addressed.
- A heavy emphasis on lead follow-up and account generation.
- Demonstrate applications of our product-line, provide customer training and communicate market conditions and trends.
- Develops and maintains relationship with new and existing accounts.
- Develops new business opportunities.
QualificationsMINIMUM QUALIFICATIONS AND EXPERIENCE
- High school diploma or general education diploma (GED) and 5-7 years related sales experience.
- Ability to:
- Read, analyze and interpret general business writing and reports, technical product reports, and analysis reports or documents.
- Write moderately complex correspondence;
- Effectively present information to customers, and employees one-on-one or in small group situations;
- Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals;
- Compute rate, ratio and percent and to draw and interpret bar and line graphs;
- Calculate percentages to apply discounts to list price;
- Apply common sense understanding to carry out instructions furnished in written, oral or diagram form;
- Deal with problems involving several concrete variables in standardized situations;
- Navigate in a variety of software programs including word processing, spreadsheet, proprietary systems and Internet;
- Work independently and as a member of a group in a cooperative and collaborative manner;
- Use or develop reliable systems and work habits to effectively prioritize and organize a multitude of tasks;
- Identify potential problems and independently seek out alternative solutions, including research, trial tests and communication of activities to others;
- Understands mechanical processes and pneumatic operations.
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SALARY:DOE
Our standard is to promote teamwork and a positive culture within the department and between all other departments and personnel and to continuously search for improvement methods in our everyday work.
If you are a well qualified candidate please complete the employment application. You may submit your completed application to MichaelN@freelin-wade.com or Freelin-Wade, c/o Inside Sales, 1730 NE Miller St. McMinnville, OR 97128.
